Home >> Faq >> Procedure
1. Obtain
a Return Material Authorisation (RMA) form from the Company, complete
and return to the Company.
2. RMA
forms must be completed in full by stating clearly invoice numbers,
dates, full description of the Goods and as much information as possible
about the fault with the Goods.
3. The Company will
issue a RMA number to the Customer after 4.30pm or within 24 hours
after receipt of a duly completed RMA form from the Customer whichever
is the later. A RMA number is valid for 14 days. Return goods will
not be accepted without a valid RMA number.
4. The Customer must
return the defective item only within 7 working day of the RMA number
being issued. A copy of the RMA form must be included in the package
and the RMA number must be clearly marked on the outside of the package.
5. The Goods should
be sufficiently packaged so as to avoid damage. OEM Goods should be
returned with appropriate anti-static bags. Goods that are not sufficiently
packed, particularly CPU's and hard disks can suffer from physical
damage, which will void the Customer's warranty.
6. Damage to Goods
caused by transit must be reported to the Company within 24 hours
of delivery. The Company will not entertain claims after 24 hours.
7. The Company will
not accept the return of CPU's with physical damage or heavily scorched.
Damage to cases must be reported to the Company within 1 week of delivery.
Damaged power supplies and fascias may be returned without the case.
8. Goods are returned
to the Company at the risk and cost of the Customer. The Company will
not accept damage to Goods whereby packaging is insufficient. If Goods
are returned to the Customer, the Company will pay the cost of carriage
to return the repaired or replaced Goods.
9. In the event the
Customer fails to comply with the Procedure for Return of Defective
Goods or the warranty is void, the Company reserves the right to refuse
the returns and impose handling charges.
10. Goods received
by the Company and are found to be incomplete or not of the Company's
origin will not be processed and the Company will arrange for their
return to the Customer at the Customer's expense.
11. In the event Goods
returned and subsequently tested and found to be free of any faults
the Company shall make a minimum charge of ¡ê10.00 plus VAT to cover
the cost of testing. The Customer shall also pay for the return carriage
charge. In the event that payment has not been made within 21 days
of notification of the no fault found charge, the goods shall be disposed
of without any liability to the Customer.
12. The Customer can
contact the Company's RMA on telephone number 0121 331 8978 or by fax
on 0121 331 8987. This line will be closed between 1 - 2pm and after
4.30pm Mondays to Thursdays and closed all day on Friday.
