1.  Delivery will be affected at the delivery address provided by the Customer.

   2.  The delivery date is approximate only and not of any contractual effect.

   3.  Delivery times are calculated in working days. A working day is any day other than weekends and public holidays. Orders placed after 4.30pm on a working day will be processed the following working day. For deliveries by pallet, orders must be processed before 2pm. Delivery time for deliveries by pallets ordered after 2pm will be calculated as if the order is placed the following day.

   4.  The Company will make every effort to deliver on the preferred delivery date of the Customer. However, we cannot guarantee delivery times due to factors beyond our control. Additional delivery times are applicable for deliveries outside the United Kingdom.

   5.  Time for delivery shall not be of the essence. The Company will not be liable for loss or damage suffered by the Customer through reasonable or unavoidable delay in delivery or despatch. We will inform you if we became aware of delayed delivery.

   6.  Upon receipt of your order the Customer will be asked to sign for the Goods received in good condition. In the case of delivery by pallets the Customer must dismantle the pallet. If any of the goods are missing or appear to be damaged sign for the goods "DAMAGED" or "MISSING" and state the quantity of the boxes damaged or received.

   7.  The Customer shall inspect the Goods on delivery and shall within 24 hours notify the Company of any alleged shortage in quantity, damage or failure to comply with description. If the Customer fails to notify the Company within such time then the Goods shall be conclusively presumed to be in accordance with the Contract.

   8.  In the event of damage, delay or loss due to mishandling in transportation, the Customer shall deal directly with the common freight carrier.

   9.  The Customer shall instruct the Company with shipping instructions, if no specific instructions are given, the Company will select a reasonable delivery method to provide a timely delivery.

   10.  If after despatch of the Goods, the Customer deliberately fail to take delivery (otherwise than by reason of circumstances under control of the Company) then without prejudice to any other right or remedy available to the Company, the Company may:

   (a) store the Goods until actual delivery and charge the Customer storage costs and all carriage costs incurred by reason of the Customer's failure to accept delivery and the Goods; or
   (b) at the Company's discretion treat the Customer's failure to accept delivery as cancellation of the Contract and resell the Goods at the readily obtainable price after deducting a minimum of 20% of the sales order as handling charge, all carriage costs incurred by the Company, storage costs and any shortfall below the price the Customer agreed to pay for the Goods.

   The Customer is responsible for returning the Goods to the Company and bearing the cost of carriage to return the Goods. Care must be taken to ensure the Goods are not damaged before the Goods are returned to the Company.